Patient engagement services
Expert patient engagement services
Effective patient engagement has quickly become the foundation for running a successful, high-performing medical practice. Through automated messaging, live operators, and a convenient patient portal, athenaCommunicator®, our patient engagement service, helps engage patients in their care and significantly reduce your staff’s administrative work.
Our patient engagement services include:
Automated messaging platform: Reach patients easily and efficiently with automated reminders for appointments, billing, and preventive and follow-up care, delivered via email, text, or phone. Our patient engagement service even allows you to alert patients when test results are waiting for them in the patient portal, and notifies you when they’ve been reviewed. In 2014, we delivered more than 200 million automated messages on behalf of our clients.
Live operator service: Our live operators act as an extension of your team, accessing the same cloud-based information as your staff, so they can help patients cancel or reschedule appointments, pay bills, leave messages for their care team and more – all after hours, at no additional cost to you.