Telecollaboration software CCE

managementreportingfor communication

Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence needed to optimize your contact center's performance. Improve your customers' self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provide actionable insights to supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete and easy-to-use portal.