Data management and communication system CXP

hospitalcloud

Overview
Oneview Care Experience (CXP) is a cloud-based digital patient engagement platform offered by Baxter as part of its Care Communications & Collaboration portfolio. The platform enables bedside self-service for meal ordering, personalized clinical education, on-demand entertainment and integrated virtual care, while supporting nursing workflows through EHR-driven delivery and interoperability.

Key Capabilities

• Patient self-service: meal ordering and on-demand entertainment at bedside
• Personalized digital education assigned by condition, treatment or stay, with EHR-driven delivery options
• Automated patient feedback via micro-surveys and service recovery escalation
• Virtual care interoperability via Oneview Virtual Care API for inpatient observation and nursing workflows

Features (details)
Personalized Education
Access to a comprehensive library of clinical education content that can be assigned automatically from the EHR by condition, treatment pathway or admission type.

Meal Ordering
Enables patients to select nutritionally appropriate meals at the bedside, integrates with food-service providers and reduces caregiver administrative tasks.

Patient Feedback

• Short automated micro-surveys capture real-time experience data
• Escalation workflows enable timely service recovery and follow-up

Virtual Care
The Virtual Care API leverages in-room devices (TV/tablet) for inpatient virtual observation and nursing, interoperating with leading virtual care platforms.

Digital Signage and In-Room Tools
Digital Door Sign

• Displays key patient information for private or semi-private rooms
• Updates automatically from the EHR with no manual staff input

Digital Whiteboard

• Pulls near-real-time data from the EHR to show precautions, care team and patient-centric information
• Facilitates communication between patient, family and clinical team

Analytics and Reporting

• Usage and feature analytics to monitor adoption and ROI
• Interactive dashboards powered by Microsoft Power BI for detailed analysis
• Monthly executive summary reports on performance and utilization

Benefits

• Greater patient and family control: Enables self-service and access to tailored education to improve experience and outcomes
• Increased clinical efficiency: Automates tasks and streamlines workflows so clinicians can focus on care
• Reduced IT complexity: Secure, scalable cloud deployment supporting enterprise and bedside devices

Technical specifications

• Platform type: Cloud-based digital patient engagement platform deployable across enterprise, bedside TV and tablet devices
• Primary functions: Education delivery, meal ordering, entertainment, patient feedback, virtual care, digital door signage, digital whiteboard, analytics
• Integrations: EHR integration for automated content, door sign and whiteboard updates; Virtual Care API interoperability with leading vendors
• Analytics: Usage and performance metrics with Microsoft Power BI dashboards and monthly executive reporting
• Deployment options: Enterprise cloud with bedside/TV/tablet application support
• Data & interoperability: Designed for secure, scalable integration with clinical systems and food service providers