According to findings from an Advisory Board survey1, consumers are increasingly more engaged in personal health than before. On the journey to manage personal health and obtain care, patients engage in many touchpoints. When those touchpoints use disparate processes, it can be chaotic and make the patient journey unnecessarily complicated – not to mention distracting from the care. This reality is why Oracle Cerner focuses on surrounding the patient and creating continuity between digital and staff assisted engagements.
Patient access is a clear area of opportunity to improve the patient's experience. Getting complete and accurate information from patients upfront is a necessary step to help manage your organization’s cash flow. By employing extensible automation and leveraging comprehensive patient records, Cerner is helping facilitate patient engagement. Healthcare may be changing. But our offerings put the patient's experience first by enhancing access to care and streamlining scheduling, financial clearance, and registration workflows.
Features
Scheduling
Cerner Scheduling Management workflows help patients determine the right appointment, location, and time based on clinical need, insurance coverage, patient preferences, existing provider relationship, and available appointment options. We coordinate appointment booking across venues of care by helping to streamline scheduling within a call center, department, or medical practice.
Financial Clearance
Our financial clearance workflows target the pre-registration and intake experience by evaluating if data is accurate and up-to-date.