Medical management and communication system Healthcare Contact Center

medical management and communication system
medical management and communication system
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Applications
medical

Description

Omnichannel Patient Engagement and Outreach: Improve response times, personalize service, and increase availability for incoming calls and outreach with Cisco Healthcare Contact Center. Features include seamless appointment scheduling, language interpretation, and patient follow-up.Healthcare Contact CenterThe Cisco® Healthcare Contact Center provides the essential set of contactcenter functionality — call processing, prompts and rich VXML scripting, voiceresponse collection, agent selection, queuing, and reporting. With its controlledenvironment and well-defined configuration and deployment boundaries, theHealthcare Contact Center is a robust solution with high availability and solutionserviceability. Additional benefits are simplified ordering and deployment rollout,a simplified installation process, easier operation and maintenance, and UnifiedCCE Web Administration, the streamlined, browser-based administration interface.Reference Figure 1 for a solution overview.
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