Telecollaboration software CCE
managementreportingfor communication

telecollaboration software
telecollaboration software
telecollaboration software
telecollaboration software
telecollaboration software
telecollaboration software
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Characteristics

Applications
telecollaboration
Function
management, reporting, for communication
Deployment mode
web-based

Description

Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence needed to optimize your contact center's performance. Improve your customers' self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provide actionable insights to supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete and easy-to-use portal.

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.