EHR information system InterSystems IntelliCare™

capturemanagementdata management

Product Overview
InterSystems IntelliCare™ is an AI-native electronic health record (EHR) and unified healthcare information system designed to put clinicians and patients at the center of care. It integrates a modern EHR user experience with built-in generative AI capabilities to streamline documentation, automate routine tasks, and improve clinical and administrative outcomes.

Key benefits

• Built-in GenAI that empowers clinicians, enhances patient experience, elevates business operations and minimizes resource utilization.
• Reduces clinician documentation burden through ambient audio capture and AI-assisted documentation workflows.
• Improves operational and financial performance via integrated Revenue Cycle Management and AI-assisted coding.
• Delivers a consistent, modern user experience so clinicians can focus on the patient rather than the computer.

Core functionality and capabilities

• Ambient Clinical Orchestration and mobile app for ambient listening and media capture to automate documentation capture during encounters.
• AI Assistant for documentation, personalized prompts, and workflow optimization.
• AI-enabled coding that drafts diagnosis and procedure codes for review by clinicians and HIM professionals.
• Clinical documentation and care planning built into the record.
• Extended analytics and active decision support embedded across workflows.
• External connectivity and native interoperability with healthcare standards.
• Multi-lingual support and personalized user preferences.

Foundation and architecture
InterSystems IntelliCare is built on a single high-performance healthcare data platform and unified digital health architecture. It uses a shared clinical record, single code base, and a common user interface to support integrated clinical, administrative, revenue cycle management and departmental products.

Built on InterSystems IRIS for Health
InterSystems IRIS for Health provides the cloud-first digital health platform and data services that power IntelliCare, including scalable data storage, real-time interoperability, and analytics.

Departments and settings supported

• Critical care / high acuity
• Inpatient and outpatient
• Maternity
• Medical imaging
• Medical records management
• Medication management and pharmacy stock/coding
• Mental health administration
• Oncology
• Operating theatre / surgical workflows

Other available product options

• InterSystems IntelliCare Revenue Cycle Management — unified, end-to-end financial and revenue performance tools with AI-assisted coding.
• InterSystems Personal Community — digital front door and configurable patient portal for personalized journeys and communications.
• TrakCare Lab Enterprise — modern enterprise laboratory and business management system, browser-based.

Certifications and regulatory position
InterSystems EHR solutions, including InterSystems IntelliCare, have achieved certification under EU Medical Device Regulation (MDR) and CE marking where applicable. The product has been presented as an AI-native EHR achieving EU MDR certification.

Customer outcomes & adoption metrics

• Serves a patient population in excess of 100 million people.
• Deployed across 29 countries on 5 continents.
• Used in more than 600 hospitals.

Media and resources
Multiple videos and resource materials demonstrate IntelliCare's functionality, use cases, and customer success (product videos and customer case studies).

Caractéristiques / spécifications techniques

• Product name / commercial designation: InterSystems IntelliCare™
• Platform foundation: InterSystems IRIS for Health (cloud-first digital health platform)
• Native AI: Built-in GenAI, AI Assistant, ambient audio capture, AI-enabled coding, decision support
• Interoperability: Native healthcare-standard interoperability and external connectivity
• Deployment: Cloud-first options, managed services and regional deployment capabilities
• Language support: Multi-lingual capabilities for clinical workflows
• Regulatory: EU MDR (Class IIa) certification and CE marking where applicable
• Typical modules: Clinical documentation & care planning, Revenue Cycle Management, Personal Community (patient portal), TrakCare Lab Enterprise
• Target settings: Hospitals, health systems, ambulatory clinics, specialty departments (ICU, maternity, imaging, oncology, pharmacy, mental health)
• Key outcomes: Reduced clinician documentation burden, improved clinician productivity, optimized revenue cycle and coding accuracy