With 20 years of experience in healthcare IT, ScienceSoft develops robotic process automation (RPA) solutions that help free healthcare providers' staff from repetitive, monotonous tasks while reducing errors and costs in processes such as billing and patient records management. Healthcare process automation with RPA can deliver significant cost savings compared to building automation from scratch, as it minimizes the need for custom code.
RPA in the Healthcare Industry: Essence
Robotic process automation in healthcare is used to automate high-volume rule-based tasks such as updating patient records, scheduling appointments, or verifying insurance eligibility. RPA solutions offer low-code or no-code tools, with the help of which the hospital staff or the IT team can configure task automation rules. They can be implemented faster and more cost-effectively than traditional automation because they do not require complex integrations or changes to existing systems and IT infrastructure. Instead, they use software robots (bots or scripts) that can complete the same actions as human users (e.g., a patient registration specialist logging into the insurance verification portal and checking a patient's eligibility) but faster and with more precision. For example, according to Deloitte, RPA and cognitive automation (CA) can execute high-volume transactional processes approximately 15 times faster than a human and help reduce errors and time spent on rework and review by 70% to 99%.