Simulation software

medicalhospitaltranscription

Summary
Audit Calls is AI software for call quality auditing that transcribes recordings, scores each call against a customer-defined rubric, provides per-criterion justification quoting the transcript, and delivers individual call reports plus team-wide analytics.

Software at a glance

• Product type: software, no physical device is supplied
• Delivery: web-based software (SaaS), runs in any modern browser on any device
• No hardware required: no headset, no mannequin, nothing to install
• Licensing: institutional licenses for universities, hospitals and organizations
• Data: the institution remains the data controller; GDPR (EU) and FERPA (US)

How it works

• Upload the audio: add recordings or connect your source. Every recording is transcribed automatically with timestamps.
• Score against your rubric: the AI grades each call using the rubric you define — sections, criteria and weights are configurable.
• A justified mark: every criterion receives a score and an explanation quoting the exact moment in the transcript.
• Report & analytics: download a per-call report and track aggregate data by agent, group and team.

Core features

• Automatic transcription with timestamps for every call.
• Customizable rubric editor: build sections, sub-criteria and weights to match your quality standards.
• Per-criterion evaluation guidance: the platform uses explicit guidance so evaluations are consistent and explainable.
• Quoted evidence: rationales include transcript excerpts and timestamps supporting each score.
• Individual call reports and downloadable assets per call.
• Team analytics dashboard: agent averages, call counts, rankings and aggregate pass/fail stats.
• Automatic tagging and topic classification for each call.
• Status at a glance: see which calls are evaluated, pending or validated.
• Group calls by team, campaign or agent and run bulk evaluations.

What you can audit

• Call-center quality
• Patient phone care
• Sales & commercial calls
• Appointment handling
• Protocol compliance
• Agent onboarding & coaching
• First-call resolution
• Script & GDPR compliance

Your rubric

• Full control over sections, criteria and weights.
• Detailed evaluation guidance per criterion to standardize scoring.
• Versioning of rubrics to reuse across teams and campaigns.

Technical specifications

• Automatic call transcription with timestamps.
• AI scoring per rubric section, criteria and weighted aggregation.
• Per-criterion justification quoting transcript text and timestamp.
• Per-call downloadable report (score, sections, justifications).
• Team analytics including agent averages, call counts and rankings.
• Automatic topic tags and call status indicators (evaluated / pending / validated).
• Grouping and bulk evaluation features by team, campaign or agent.
• Media assets support for call playback and poster thumbnails within the platform.